Customer Service

Although all of our leather hybrid holsters are treated with a leather conditioner before they leave the shop, it may be necessary to condition the leather over the life of the holster.

The conditioner should contain gentle ingredients and needs to be applied only to the gun side of the leather with a minimalist approach. The backside of the leather will be conditioned with the natural body oils from your skin and no further treatment is needed. If you need to clean the leather of your holster, saddle soap is recommended, followed by a leather conditioner after the holster has fully dried.

We have the ability to craft holsters for several different lasers on the market today including Crimson Trace, Laser Max, Laser Lyte, and Viridian. Please check the gun listing on our website for your specific firearm and laser, if it is not listed we are unable to accommodate that particular model. If your firearm is fitted with a Crimson Trace Laser Grip, please include this information in the additional comment section of your order. At this time we are unable to accommodate any of the Universal Rail Mounted Lasers or Lights.

SnapLok: Most holsters come standard with this spring-steel powder-coated clip. It attaches over the top of the belt and is the most stable of the clip options. It works best with a sturdy leather belt.

J-Hook: This optional clip attaches to the waistband of the pants, behind the belt, and hooks underneath. This is a good option for thinner belts or woven nylon/canvas belts that can be too thin for the standard SnapLok

V-Clip: This optional clip has no hook or ear, it attaches directly to the back of the belt using Velcro. These clips come with a length of loop Velcro to attach to your existing belt or you can order a Belt by CrossBreed® with the Velcro stitched in for you.

UltiClip: This optional clip is designed for those customers who prefer to carry without the use of a belt. The UltiClip attaches to the waistband and keeps the holster secure without relying on a belt for support.

GUN BELT, WESTERN BELT, and EXECUTIVE BELT:

Measure, in inches, your EXISTING BELT from the end of the buckle to the hole that fits you the best. This measurement is your belt size.

These Belts by Crossbreed have seven holes for proper sizing. The size you order will be made for use with the center hole. If you know that you prefer a belt with a longer tongue, add 1-2 inches to your measurement. If you prefer a fit with a shorter tongue, subtract 1-2 inches from your measurement. For most people, there is no need to change your belt size to allow for IWB carry of a single conceal carry pistol.

Retention adjustments are covered under your lifetime warranty. We would be happy to perform this for you anytime if you would like to leave it to the pros. If you prefer to do the adjustment yourself at home, you will find the instructions below:

You Will Need:

• Your holster
• Your unloaded firearm
• A hairdryer
• Several cool, damp rags
• A pair of heat-resistant gloves
• A screwdriver or drill, if necessary

*Begin with the unloaded gun IN the holster *Remove the clips if they are removable. If not, cover them with a cool, damp rag.

*Cover all of the kydex and leather with a cool, damp rag. Leave only the indentation for the trigger guard and area immediately around it exposed. You may also want to work with the ejection port area as well.

*Take a hairdryer and slowly heat the trigger guard area, (or ejection port). You will see the kydex soften and "lift" after a few minutes under direct heat.

*Once you see the lifting begin, use your gloved hand to press the trigger indent back into the trigger guard making it shallower or deeper to alter the retention to suit yourself.

If the kydex begins to look "wet" or shiny STOP, you have it too hot and it is about to melt. Let it cool and try again.

If you do not understand this process or it seems too risky for you to perform on your own, you can always send us your holster. We are happy to adjust the retention to your liking for free, this is part of your warranty.

Feel free to call 888-732-5011 or e-mail [email protected] with any questions.

Standard Cut leather is the full-size backer of the holster which provides a barrier between the body and the firearm. Combat Cut means that the leather has been trimmed away from the grip area, leaving only leather behind the frame of the gun and the slide. The benefit of a Combat Cut is that it allows for easier grip access. However, with less leather between the body and the gun, this can sacrifice comfort because the grip will be making direct contact with the torso. The benefit of the Standard Cut is that it keeps more of the pistol from being allowed to touch the body, meaning it is usually more comfortable. If you are unsure which cut you prefer, we recommend choosing Standard Cut.

Hand Dyed Cowhide Black

Our Black Hand Dyed Cowhide leather is tanned exclusively for CrossBreed® Holsters. The hides are cut to the desired shape that best supports each pistol’s needs. The cutouts are then hand-dyed and beveled to ensure maximum comfort. The Black Cowhide is sealed with a leather conditioner to ensure a finish that will last a lifetime.

Premium Horsehide

Our horsehide comes from Horween Leather, the only horse hide tannery in the United States. Horsehide is a very dense, tight grain leather that allows for a much thinner holster with the same increased stiffness and retention. Though horsehide is moisture resistant, it is not waterproof but this leather will hold up better to high moisture environments better than cowhide because of its density. We recommend horsehide to people living in very hot humid climates or those who perspire heavily. The horse does take a bit longer to break in than the cowhide options due to its tighter grain, but once that break-in period is over the horse will conform to the shape of your body and stay in that shape.

Founder's Leather

Founder's Series leather features a 7oz outer layer made of 100% vegetable tanned leather using no dyes or lacquers. The hides then have natural oils and tallow applied under pressure giving each piece of hide a unique and distinctive appearance. The leather pieces range from a dark chocolate brown to a lighter tan with contrasting grain. The natural oils accent the grain and structure of each piece, resulting in a beautiful holster or belt that will withstand moisture, sweat, and environmental conditions. These oils also aid the leather in forming to your body when worn, resulting in a very quick break-in period.

Due to the natural character of the leather, each holster or belt will show wear and use from the holster and the owner. Over time these marks will accent the rustic feel and look of the Founder's Series. Each Founder's Series Belt will come with a care kit containing a bottle of dark saddlers oil specially formulated to bring back the original rustic look and feel. The Founder's Logo is going back to our roots when Mark Craighead stamped a simple cross on each holster to symbolize his faith and devotion. We have combined the original cross stamp and Mark's signature to set apart the Founder's Series of holsters and belts.

OUR PROCESS

Leather – First, we hand select your leather. A thorough detailed inspection follows and every piece that fails in any way to meet our incredibly high standards is discarded.

Pockets – The pocket (Kydex) portion of the holster is then hand-fitted to your specific weapon. Unlike others, we never use a mechanical vacuum that forms a generic pocket. Our craftsman then hand fit the pocket to the leather backer, making certain the exact angle of cant is achieved. Perfect weapon retention is verified by hand.

Completion – A final inspection confirms that your holster is worthy of being called a Crossbreed Holster.

Packing – One more set of hands packages your holster and double-checks your address. After all the effort, we want to be sure it shows up where you want it!

Please Call Customer Service 888-732-5011 for more information.

You can log into your account and update any personal information such as billing, shipping, email addresses. If you do not have an account set up, you can email the information to [email protected] and we will update the information for you.

Please visit our returns page for full information about our return policies and procedures.

Unless otherwise stated only one discount may be applied to an order. This includes free shipping offers, or other offers automatically applied.

Please visit our returns page for full information about our return policies and procedures. Please visit our returns page for full information about our return policies and procedures.

We offer discounts for the following groups. Please contact our customer service for more information on these discounts. Unless otherwise stated only one discount may be applied to an order. This includes free shipping offers, or other offers automatically applied.

Military, Law Enforcement (including first responders, NRA & USCCA Members

CrossBreed Holsters only ships within the United States, as well as its territories. We do not ship internationally at this time.

If you would like to receive your order sooner than the current standard production times, you may select “Expedite Craftsman” at checkout. This option allows your order to be moved to the front of the line. The additional fee is $34.00 per invoice; these orders are made and shipped within 3 business days and shipped FedEx 2 Day.

All packages shipped Flat Rate Ground are shipped via United States Postal Service. Once your package ships, you will receive an e-mail notification containing your USPS tracking information. Please visit our <a href="/customer-service/shipping/">shipping information page</a> to learn more.

Quick Ship items are items that we have overstock on and are limited to only what is in stock. These items are shipped within 48 business hours from the time the order is placed. Inventory is limited and not guaranteed.

Customer service is available Monday through Thursday from 7:00 am to 5:30 pm CST for phone and chat communication. Please visit our customer service page for contact info.

Cracked Kydex is covered under the lifetime warranty that is available on most of our products. Information on our Lifetime Warranty can be found on our website. Please send us 2 or 3 photos of the cracked and/or damaged holster, showing the damaged area and the entire holster or mag carrier. Also, fill out the current version of our Repair Authorization Form.

Be sure to include information such as your order number (if available), which firearm the holster is for and your shipping address. Reply to this email with your photos and repair form or send them to [email protected]. You will not need to send your damaged holster back to us. We will not contact you unless we need more information to complete your warranty exchange.

All standard CrossBreed® products come with a two-week trial. If your purchase doesn't work for you, Check our Returns & Exchanges page for more information. We will be happy to exchange or to refund your item(s) back, less shipping and handling charges. Once the two-week trial period expires, the sale is final, and no returns or exchanges will be accepted. The customer is responsible for return shipping on any items being sent for a refund or exchange.

**Refunds or exchanges are not accepted on one-of-a-kind items such as custom holsters, Custom Shop printed holsters* (including the ROSE by SIG SAUER™ items) or specialty belts.

Cracked Kydex is covered under the lifetime warranty that is available on most of our products. Information on our Lifetime Warranty can be found on our website. Please send us 2 or 3 photos of the cracked and/or damaged holster, showing the damaged area and the entire holster or mag carrier. Also, fill out the current version of our Repair Authorization Form.

Be sure to include information such as your order number (if available), which firearm the holster is for and your shipping address. Reply to this email with your photos and repair form or send them to [email protected]. You will not need to send your damaged holster back to us. We will not contact you unless we need more information to complete your warranty exchange.