Customer Service Center

Returns & Exchanges

Download Return / Repair Authorization Form

A large number of our products come with our Lifetime Warranty and Try It Free, Two Week Guarantee. Once you receive your holster you have two weeks to try it out. All standard CrossBreed® products come with a two-week trial. If your purchase doesn't work for you, If for any reason you are not completely satisfied simply return it. We will be happy to exchange or to refund your item(s) back, less shipping and handling charges. Once the two week trial period expires, the sale is final and no returns or exchanges will be accepted. The customer is responsible for return shipping on any items being sent for a refund or exchange. (Refunds or exchanges are not accepted on one-of-a-kind items such as custom holsters, Custom Shop printed holsters* or specialty belts. That includes the ROSE by SIG SAUER™ items.) When sending in a repair or return please note that it will take 2 to 4 business days to enter it into the system. Once entered into our system you will be notified by email letting you know the process has begun (refunds will not be notified until the refund is completed or more information is needed). The return or exchange then will take an additional 2 weeks to process through production to repair or replace your item. CrossBreed Holsters prides ourselves in making the best holsters and accessories in the industry and if for any reason you are not satisfied please call or email customer service and we will strive to exceed your expectations. For CrossBreed Holsters firmly believes that our customers are the best there is and we’ll do whatever we can to make your purchasing experience the best in the industry.

Be sure to include your name, address, phone number and order number on the return form. We will not contact you unless we need more information to complete your exchange or refund. If you are requesting an exchange, please list the new item or size you are requesting in the “Explanation” area of the form.

To request a return or exchange please download and print the form. Then send your item(s) back to us along with the completed form to:

CrossBreed Holsters-Returns Dept 4596 W. Junction St. Springfield, Missouri 65802

Belly Band 2.0, Liberty Band and Flex Concealment Band size exchanges, please send only the band and the return form, keep any holsters or other accessories ordered with the bands.

Leather Gun Belts (in the Two-week trial period) are subject to a $10 Belt Resize Fee.

CUSTOM SHOP PRINTS*: Due to the custom nature of our Custom Shop items, all Custom Shop items do not qualify for our two-week trial period found on many of our other products. Custom Shop holsters qualify for a 5-year manufacturer defect warranty; however, this does not apply to cosmetic blemishes or wear.