Returns & Exchanges

A large number of our products come with our Lifetime Warranty and Try It Free, Two Week Guarantee. Once you receive your holster you have two weeks to try it out.

If for any reason you are not completely satisfied simply return it and we will refund the purchase price of the holster. Shipping charges are not refunded. If the holster should ever fail under normal use, we will repair or replace it as long as you own it.

Please be aware that previous custom work cannot be replaced when performing a repair.

When sending in a repair or return please note that it will take 2 to 4 days to enter it into the system. Once entered into our system you will be notified by email letting you know the process has begun (refunds will not be notified until the refund is completed or more information is needed). The return or exchange then will take an additional 2 weeks to process through production to repair or replace your item. The extended time to process is due to the Covid-19 pandemic, we have limited our staff to help reduce the chance of spreading the virus. Please understand we will work hard to repair or replace your holster and have it back to you as soon as possible while keeping our employees and customers safe. We then will send you an email with the tracking information once the item has shipped. CrossBreed Holsters prides ourselves in making the best holsters and accessories in the industry and if for any reason you are not satisfied please call or email customer service and we will strive to exceed your expectations. For CrossBreed Holsters firmly believes that our customers are the best there is and we’ll do whatever we can to make your purchasing experience the best in the industry.

Please Note: Due to the custom nature of our Custom Shop (Printed Kydex) items, all Custom Shop items do not qualify for our two week trial period found on many of our other products. All custom shop holsters do qualify for a 5 year manufacturer defect warranty, that does not apply to cosmetic blemishes or wear. Please note that many of the Custom Shop patterns will be limited in availability and may not be available for warranty replacement. If your Custom Shop print is not available, a current design or color will be offered.

To request a return or repair please download and print the form below. Then send your item(s) back to us along with the completed form to:

CrossBreed Holsters
4596 W. Junction St.
Springfield, MO 65802

If you have questions regarding the return/repair process please email us at [email protected] or call the customer service department toll free at 888-732-5011.