Can you explain your lifetime warranty?
All standard CrossBreed® products come with a two-week trial. If your purchase doesn't work for you, Check our Returns & Exchanges page for more information. We will be happy to exchange or to refund your item(s) back, less shipping and handling charges. Once the two-week trial period expires, the sale is final, and no returns or exchanges will be accepted. The customer is responsible for return shipping on any items being sent for a refund or exchange.
**Refunds or exchanges are not accepted on one-of-a-kind items such as custom holsters, Custom Shop printed holsters* (including the ROSE by SIG SAUER™ items) or specialty belts.
After your two-week-try-it-free period is over, your holster* still carries a lifetime warranty and we will repair or replace it as long as you own it if it fails you in any way under normal use. Here is how:
Please send us 2 or 3 photos of the cracked and/or damaged holster via a Support Ticket, showing the damaged area and the entire holster or mag carrier. Also, fill out the current version of our Repair Authorization Form. Be sure to include information such as your order number (if available), which firearm the holster is for, and your shipping address. You can also send them to [email protected]. You will not need to send your damaged holster back to us.
**Lifetime warranty does not apply to Belly Bands, Liberty Bands, Ankle Holsters by Crossbreed® or Belts by CrossBreed®.
There are additional fees that may apply to a return/exchange. If an additional fee applies, please include the payment in the box or indicate on the form how you would like to take care of the fee. This will help us to process your return quickly.
Common Fees
Belt Resizing fee during the two-week trial period - $10.00
Belt Resizing fee after the two-week trial period - $25.00
Add combat cut to a previously purchased holster - $10.00
Changing the Kydex to fit a different firearm, add a Micro Red Dot, Light, or Laser (Paid Exchange) - $33.90
CLICK HERE to download the form to request a return, exchange, or refund.
*Due to the custom nature of our Custom Shop items, all Custom Shop items do not qualify for our two-week trial period found on many of our other products. All custom shop holsters do qualify for a 5 year manufacturer defect warranty, that does not apply to cosmetic blemishes or wear. Please note that many of the Custom Shop patterns will be limited in availability and may not be available for warranty replacement. If your Custom Shop print is not available, a current design or color will be offered.
If you have questions regarding the return/repair or warranty process, please contact us by submitting a Support Ticket or call customer service at 888-732-5011.